Spring Airlines may be the cheapest darned way to get from Shanghai to Hong Kong – and a selection of other cities in China. But that is only if you can manage to cross all the hurdles put in your path by the customer (dis)satisfaction workers. It firmly gets my vote for worst airline customer service
Despite its tiny market share among airlines in China, privately-owned Spring Airlines making efforts to reach its cusotmers.
Wang’s blog gets feedback positive and negative from customers to express their opinions of the airline, and like mine, some of these opinions are pretty negative and describe some real bad travel experiences.
CHinese businesses in general have bad bad on social media but this small private airline does take the time to respond to each customer , positive or negative post.
It only had a 1.2% market share in 2009 while China’s big 3 state owned dominated the rest. but its attempts to address the customers and its much lower price fares is a positive that makes you think this private airline might beat out the big state owned enterprises.